Applicability
The general terms and conditions of Chica Travel apply to every agreement between Chica Travel and the customer. The travel agreement is established when the traveler accepts the organizer’s offer. The general terms and conditions apply to every trip.

Payment
1. Within a few days after the travel agreement is established, the traveler will receive a booking confirmation in the form of an invoice.
2. At the time of the travel agreement’s establishment, a deposit of EUR 450 must be paid to account number NL 63 INGB 0007257008. A booking becomes final only after receipt of the deposit.
3. The deposit must be paid within 5 business days of the invoice date.
4. The remaining amount of the travel sum must be paid no later than eight weeks before the start of the trip. If the booking is made within eight weeks of the trip’s start date, the full travel sum must be paid within five days. In the event of late payment, Chica Travel may cancel the travel agreement after a single reminder, and the cancellation costs incurred will be charged to the traveler. Any amount already paid will be applied against these cancellation costs. Discounts like the 10% group discount applies to the base travel price only. Any supplements, including the single room supplement, are charged separately and are not subject to discount.

Traveler’s Responsibility
The traveler is responsible for possessing valid passports and other travel documents. The absence of these documents is not grounds for free cancellation, and any consequences of having incorrect or missing documents are entirely the responsibility of the traveler.

Cancellation by Chica Travel
The Organizer may cancel the Travel Agreement before the start of the trip and refund the Traveler all amounts paid for the trip without being liable for compensation:
1. a) if the minimum number of participants for the Package has not been reached.
2. b) in the event of force majeure, which means unavoidable and extraordinary circumstances.

It will be announced no later than eight weeks before departure whether the minimum number of 6 participants has been reached and the trip will proceed. We advice the Traveller to only purchase flight tickets after confirmation of Organizer that the trip is guaranteed.

In the above cases, the Organizer will immediately refund the amounts already received to the Traveler, no later than within 14 days. Costs incurred by the Traveler for services not covered by the Travel Agreement, such as vaccinations, visas, equipment purchases, insurance, and, if not included in the trip, flights, tickets, accommodation, etc., will not be reimbursed.

Cancellation by the Traveler
Cancellation must be made via email. In case of cancellation, each traveler owes the following amounts: a) From 7 weeks up to the day of departure or later: 100% of the total travel sum. We recommend purchasing cancellation insurance to avoid unnecessary costs. b) From 7 to 8 weeks before departure: the deposit of 450 euro.

Complaints or Deficiencies
If you notice inaccuracies, deficiencies, or have complaints about your hotel during your stay, please report them directly to the Chica Travel host. The host will then personally contact the hotel. You are always required to give us the opportunity to find a solution. If you fail to do so, your potential rights will be waived. If Chica Travel has been able to provide a satisfactory solution during your stay, yet you remain dissatisfied at the end of your holiday, please inform us in writing within 8 days of your return. Complaints submitted later will not be accepted and any presumed rights to claims will be void. You will also forfeit your rights if you leave your hotel early without consulting Chica Travel.

Liability of Chica Travel
1. Liability for damages covered by insurance, such as travel and cancellation insurance, as well as damages the traveler may incur in the course of work or business, is excluded.
2. Chica Travel cannot accept liability for any damage, injury, or death caused to participants, regardless of the cause of such damage or injury. Nor is Chica Travel liable for loss or damage of personal belongings, including money.
3. Chica Travel is not liable for any changes to the trip resulting from alterations by airlines or train companies, such as changes to airports, travel dates, and/or schedules. Liability for delays is also excluded.
4. Chica Travel is not liable for changes to the trip due to circumstances of force majeure, such as natural disasters, (road) construction, strikes, etc.